This page explains common questions about training, reminders, posture challenges, background behavior, and purchases. In the app, open Settings > FAQ for more details.
Frequently Asked Questions
When does a posture challenge start? It starts after the third mild or severe reminder within 10 minutes during the same session. Five continuous minutes of good posture clears the accumulated reminders. A challenge will not start again for five minutes after a safe exit.
What is Focus Blocking? It temporarily restricts only the apps, categories, or websites you selected while a posture challenge is unfinished. It ends when you complete or safely exit the challenge, end training, or the challenge expires after at most 60 minutes.
When does an alarm-style reminder appear? It is scheduled only after a challenge has started, remains unfinished, and you lock the screen or leave Yangguan. iOS 26 uses a system alarm-style reminder; earlier systems use a notification. It is not a wake-up alarm you set for a time.
The angle is unavailable: Allow Motion & Fitness access, then start a new session. When using AirPods, confirm that the model supports head-motion data.
A purchase did not unlock: Connect to the internet and open Settings > About Yangguan > Restore Purchases. Access follows the App Store transaction status.
How do I cancel a subscription? Use Manage Subscriptions in the app to open Apple’s subscription page. Access remains available until the current billing period ends.
How do I delete records? Open Settings > Data & Reset > View and Delete Training Records.
We recommend Settings > Feedback in the app. Diagnostics are not attached by default and are included only when you choose to add them. Do not send your Apple Account, password, bank card details, payment credentials, camera images, or unrelated personal information.